What are the responsibilities and job description for the Call Center Representative position at WISE Staffing?
Now Hiring: Customer Service Representatives
Do you have a passion for helping others and enjoy solving problems? We are seeking dedicated Customer Service Representatives who can provide exceptional service to our clients. Your role will involve handling inbound calls and emails, answering queries, and ensuring customer satisfaction.
Responsibilities:
- Responding to incoming calls and emails from customers in a professional and courteous manner.
- Identifying customer needs and providing accurate information on products and services.
- Transferring calls to the appropriate department as needed.
- Escalating critical issues to the supervisor or management.
- Utilizing computer systems to track and manage customer interactions.
- Collaborating with other team members to ensure seamless customer experience.
Qualifications:
- Exceptional customer service skills and a strong desire to help others.
- Active listener, with the ability to empathize and understand customer needs.
- Excellent multitasking abilities to handle various tasks simultaneously.
- Basic computer knowledge, including the ability to navigate databases and enter information accurately.
- Previous experience in a customer service role is an advantage but not mandatory.
Join our dynamic team and be part of a company that values professionalism, collaboration, and customer satisfaction. If you have the qualifications and the desire to provide outstanding service, we would love to hear from you. Apply today!
