What are the responsibilities and job description for the Call Center Representative position at Master Services?
CALL CENTER REPRESENTATIVE GREAT CULTURE BENEFITS!!
Master Services, a regional leader in the waterproofing, foundation repair, and concrete repair industry, is looking for a highly motivated and positive individual to serve on our team of Call Center Representatives.
Our purpose at Master Services is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for, and strive to build a long-term relationship with each customer. At Master Services, we also redefine "work" for our employees. We want our employees to know that they are valued, and we want them to experience success in a way they never imagined possible.
ESSENTIAL JOB FUNCTIONS
Represents the company through telephone customer contact as a Call Center Representative.
Answers calls, sets appointments, and provides exceptional customer service.
Follows up with customers on a variety of issues/occasions.
Keeps customer records and files current and updated, as well as sending customers information about the company and/or services performed.
Performs administrative functions to support all departments as needed.
Regular and punctual attendance. Ability to work overtime if needed.
WHAT WE OFFER
Benefit Package: Medical, Dental, Vision, Earned Time Off, 401k, Employee Assistance Program, $500.00 Referral Program
Incredible culture and work-life balance
An environment filled with success
A company that will value your hard work and respect you
REQUIRED SKILLS
Thorough understanding of customer service principles and practices.
Skill in operating personal computers and programs such as spreadsheets, databases, and word processing software.
Skill in verbal and written communication.
Ability to handle a variety of tasks.
Ability to perform accurate data entry.
Possess talent and personal traits:
- Customer Focus
- Self-Management
- Planning & Organizing
- Empathetic Outlook
- Resiliency
- Teamwork
- Diplomacy & Tact
- Integrity
EDUCATION AND EXPERIENCE
High school diploma or G.E.D. preferred.
1 years of call center experience preferred.
18 years of age or older.
Bilingual is a plus but not required.
PAY
$15 per hour Bonus
SCHEDULE
Monday-Friday 8:00am-5:00pm with one weekday being from 8:00am-6:00pm
1 Saturday a month from 9:00am-1:00pm
Job Type: Full-time
Pay: $15.00 per hour
Salary : $15
