What are the responsibilities and job description for the IT Support position at Audacy, Inc.?
Overview
Audacy Sacramento is looking for IT Support!
Responsibilities
Responsibilities include:
- Installing and configuring desktop computer hardware, software, network connections, and printers.
- Monitoring the ticketing system and autonomously and proactively addressing service issues.
- Providing technical support across the company (this may be in person or over the phone)
- Modifying accounts for users through permissioning change requests.
- Repairing and replacing equipment as necessary
- Implementing new technologies collaboratively in a team environment.
Qualifications
Technical Skills Required:
Previous experience providing desktop support; 1-3 Years.
- Basic understanding of networking knowledge: LAN/WAN, TCP/IP, Subnetting, DNS, AOIP
Strong working knowledge of desktop technologie as it relates to Google Workspace solutions including: IT Support Ticketing, Zoom VoIP Support Solutions, and other cloud-based collaboration platforms.
Strong Desktop Security Best Practices through managing frequent OS updates, through user experience embellishment, as well as through Audacy's social inter-web channels
Experience with broadcast, or content creation software tools such as Adobe Audition, Audacity, or OBS.
- The Ideal Office IT Professional:
Your ability to provide extraordinary customer service through excellent and systematic, but un-scripted problem-solving skills will be paramount to your success. Your attention to detail, great communication skills, and passion for technology will make you a valued team member through being responsive to service issues and requests. Plus, you're in possession of an awesome and thoughtful logical process in how you approach problem solving. You stick to strict work schedules, deadlines, and prioritize your work. Teamwork and collaboration skills are a must.
- Other Requirements:
Must be physically able to move heavy computer equipment/boxes, safely climb short ladders without assistance.
A valid driver’s license, satisfactory completion of a motor vehicle record check, and proof of insurance is required.
Finally, familiarity with the proper and safe use of small company-provided hand tools.
Additional Information
Pay Transparency:
The anticipated starting base salary range for California-based individuals expressing interest in this position is $60,000/Yr. to $65,000/Yr.. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity.
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.
Important Notes:
Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding.
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About Us
Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram.
EEO
Audacy is an Equal Opportunity and Affirmative Action Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/ gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Salary : $60,000 - $65,000
