What are the responsibilities and job description for the Audi Service Advisor position at Audi Hampton?
Description of the role:
Audi Service Advisor at Audi Hampton is responsible for providing exceptional customer service and ensuring customer satisfaction during their vehicle service experience. They are the primary point of contact for customers, guiding them through the service process and maintaining clear communication at all times.
Responsibilities:
- Welcoming and greeting customers, making them feel valued and comfortable.
- Listening to customer concerns and documenting them accurately.
- Communicating effectively with customers, keeping them informed about the status of their vehicle and any additional services needed.
- Collaborating with service technicians to assess vehicle issues and determine necessary repairs.
- Providing cost estimates and obtaining customer approval for repairs.
- Scheduling appointments for service and ensuring timely delivery of vehicles.
- Handling customer complaints and resolving conflicts in a professional manner.
- Maintaining accurate records of customer interactions, transactions, and services performed.
- Keeping up-to-date with Audi products, services, and procedures.
Requirements:
- Previous experience as a service advisor, preferably in an automotive dealership or service center.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Proficient in computer systems and software.
- Ability to multitask and prioritize tasks effectively.
- Knowledge of Audi vehicles and their maintenance requirements is advantageous.
- Must have a good driving record
Benefits:
- Competitive salary.
- Healthcare coverage including medical, dental, and vision insurance.
- 401(k) retirement savings plan.
- Paid holidays and vacation time.
- Opportunities for career growth and advancement within the company.
About the Company:
Audi Hampton is a renowned Audi dealership located in Hampton, Virginia. With a commitment to providing top-quality vehicles and exceptional service, we strive to meet and exceed the expectations of our valued customers. Our dedicated team of professionals is passionate about Audi vehicles and is driven to deliver a first-class experience for all Audi enthusiasts.
If you are passionate about customer service, have a strong knowledge of automotive services, and are eager to work with a prestigious brand like Audi, we invite you to join our team as an Audi Service Advisor at Audi Hampton!
For more information, please visit our website. www.audihampton.com
