What are the responsibilities and job description for the Customer Engagement Specialist position at Audicus?
Job Description
Job Description
WHO WE ARE
Audicus is an innovative health-tech company. We are changing the hearing aid industry with a leading tele-health solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.
The Role
We are looking for an experienced Customer Engagement Specialist / Sales Specialist to join our amazing team of mission-driven individuals. The role will be responsible for engaging in-store customer traffic and educating potential customers about our hearing solutions to enable them live more connected and empowered lives. It's a consultative sales process that involves on-the-feet problem solving, empathy and tenacity.
The role is perfect for an energetic, empathetic self-starter with direct selling experience looking for the next challenge, who genuinely enjoys interacting with people and wants to play a vital role in a fast-growing startup. The role involves building relationships through multiple touch-points and delivering an exceptional experience at every point along the way.
Location : Gaithersburg, MD
Compensation Range :
25-33 / hr commission
Schedule
Ability to work onsite
Availability to work some weekends
Responsibilities
- Provide an exceptional consultative sales experience to our in store customers
- Effectively communicate our unique offering and mission to prospective customers
- Develop strategies to increase sales and conversion methods
- Be there to provide guidance and support for customers throughout each stage of their hearing journey
- Become a product expert - being able to give our customers a best-in-class experience means you'll need to be comfortable and well-versed in areas relating to hearing aids, hearing loss and hearing health.
- Provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings and drive change
- Provide basic customer support to your customers who come back with questions or need help
Qualifications :
Why Work with US? :
Benefits : Medical, Dental, Vision Insurance (Aetna), 401K, Generous PTO policy, Commuter Benefits, Additional Wellness Perks, Parental Leave Policy
We are focused on building a diverse and inclusive workforce. If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Notice : Audicus participates in E-Verify to determine work authorization once an applicant has accepted their offer)
Salary : $25 - $33
