Patient Care Coordinator

Company Description

Audiology of Apex is a trusted private practice dedicated to the prevention, diagnosis, and treatment of hearing loss. We are committed to delivering top-quality care with a personal touch, fostering a welcoming and supportive environment where patients feel empowered to take charge of their hearing health. At Audiology of Apex, we prioritize building strong relationships based on trust, ensuring each patient receives the best possible care tailored to their unique needs.

Role Description

Location: Full-time/ Part-time, On-site role in Apex, NC

Audiology of Apex is seeking a dedicated and compassionate Patient Care Coordinator to join our team. In this essential role, the Patient Care Coordinator will be responsible for coordinating patient appointments, addressing patient inquiries, managing records, and ensuring a positive and seamless patient experience from start to finish.

Key Responsibilities:

Coordinate patient appointments and ensure smooth scheduling processes

Assist patients with inquiries and provide excellent customer service

Manage patient records and documentation in an organized manner

Ensure a positive, compassionate experience for all patients

Ideal Candidate: The ideal candidate is someone eager to grow and develop within the healthcare field. This role is perfect for those seeking long-term career development with the opportunity to expand responsibilities as Audiology of Apex continues to grow.

What We Offer: At Audiology of Apex, we are committed to supporting the personal and professional growth of our team members. As part of our team, you will benefit from:

Career Growth Opportunities: We are dedicated to helping you expand your role as the company evolves, with a clear path for advancement.

Comprehensive Training: Receive the support and training needed to excel in your position and feel confident in your contributions.

Collaborative Work Environment: Work alongside experienced professionals in a supportive, team-oriented atmosphere that prioritizes patient care and continuous improvement.

Competitive Compensation: We offer competitive pay and benefits to ensure that our employees are recognized and rewarded for their hard work and dedication.

If you are passionate about patient care and looking for a fulfilling, long-term career opportunity, we invite you to apply to become a part of our dynamic team at Audiology of Apex!

Qualifications

Education: High school diploma or equivalent required; Associate’s degree in healthcare administration, business, or related field preferred.

Experience: Previous experience in a healthcare setting or administrative role is highly desirable.

Customer Service Skills: Demonstrated ability to deliver exceptional customer service, with a positive and patient-centered attitude.

Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with patients, medical staff, and visitors.

Organizational Skills: Strong ability to multitask, prioritize, and manage multiple responsibilities in a fast-paced environment.

Attention to Detail: Ability to maintain accurate records and ensure all documentation is correct and up-to-date.

Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with electronic health records (EHR) or practice management software is a plus.

Problem-Solving Skills: Ability to address patient concerns or inquiries effectively, with a focus on resolving issues in a timely and satisfactory manner.

Confidentiality: Understanding of HIPAA regulations and the ability to maintain patient privacy and confidentiality at all times.

Team-Oriented: Strong teamwork and collaboration skills; able to work well with medical and administrative teams to ensure smooth patient care processes.

Adaptability: Ability to remain calm and efficient in high-pressure situations, adapting to changing needs and priorities.

Professionalism: Demonstrated professionalism in attire, behavior, and communication with patients and colleagues.

Job Types: Full-time, Part-time

Pay: $19.02 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Apex, NC 27502 (Required)

Ability to Relocate:

• Apex, NC 27502: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $25