What are the responsibilities and job description for the Member Services Manager position at Audubon International?
Member Services Manager
Date : February 2025
Work Location : Rensselaer Technology Park, Troy, NY
Organization Overview :
Audubon International, a nonprofit organization, has been in existence for 35 years with a goal to create sustainable environments where we live, work, and play. To accomplish this mission, we work in the area where the natural and built environments meet, engaging with a wide range of interested partners including golf courses, resorts, large and small businesses, environmental not-for-profits, community associations, local governments, and state and federal agencies.
We use a combination of award-winning environmental education and certification programs, technical assistance, and recognition, to positively impact environmental health at multiple geographic scales, from individual properties to communities and ecoregions.
Position Description :
Audubon International seeks a highly qualified and enthusiastic individual to join our growing team as Member Services Manager . This position reports directly to the CEO and works with other Audubon International staff to provide critical member services support to all Audubon International programs including :
Certifications (6) : the Audubon Cooperative Sanctuary Programs for Business and Golf, the Signature Sanctuary Certification, the Green Lodging / Green Hospitality Certification, and the Sustainable Communities Certification
Conservation Initiatives (3) : Monarchs in the Rough, Raptor Relocation Network, and BioBlitz
The position assists with a variety of functions including : communicating with stakeholders about the benefits of membership; serving as the primary point of contact for general questions from members; developing and executing membership outreach, growth, and retention strategies; mailing membership materials; managing the organization's membership database; generating / tracking invoices; serving as a spokesperson for the organization in various venues, answering calls from the public.
This is a full-time exempt position.
Specific Duties & Responsibilities :
Membership Communications
- Answer public inquiries by phone or email and transfer to appropriate program management staff or external party contacts
- Assist program management personnel in developing and implementing membership sales and retention efforts and in the maintenance of AI's relationships with property management companies, members, and prospects
Produce monthly membership reports, and develop tools to track / report on membership trends
Generate invoices and coordinate monthly mailings
Database Management and Recordkeeping
Enter and maintain contact information and other data in an electronic database
Business Office Assistance
Keep inventory of products and educational materials and reorder as needed.
Membership recruitment and retention
Coordinate efforts to re-engage lapsed members by engaging in, and directing other staff to assist with, calls to recently lapsed members
Corporate Sponsorships and Fundraising
Required Qualifications :
Additional Requirements :
The person in this position must be able to :
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Compensation : This is a full-time, permanent position with a salary range of $42,000 - $55,000. Audubon International office is located in Troy, NY, and offers a hybrid work model.
Audubon International offers a mission-driven work environment that promotes continued employee growth and development. The organization offers its employees a strong compensation package, including competitive salary, fully paid individual health benefits, retirement benefits, and vacation. Diversity is highly valued.
Deadline for Application : Open until filled.
How to Apply :
Submitted applications will be reviewed upon receipt and must include the following :
Audubon International is an equal opportunity employer committed to practices that ensure employees and applicants for employment are provided with equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other factor that is not related to the position.
Salary : $42,000 - $55,000
