What are the responsibilities and job description for the Customer Service Representative position at Augeo?
Job Type
Full-time
Description
Hello, we're Augeo-architects of enterprise engagement and loyalty platforms, delivering compelling experiences and fostering meaningful connections with employees, customers, members and channel partners across industries. We serve thousands of clients, including more than 70 of the top Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.
At Augeo, we're passionate about providing an inclusive workplace that values diversity. Everyone is welcome, and our employees are comfortable bringing their authentic whole selves to work. Be you.
We work hard, we play hard-and most importantly, we care to our CORE about our teams and each other. We over-communicate around everything, especially while we are all connected virtually.
You'll spend your days on the following :
- Responding promptly to participant calls, emails, letters and faxes
- Ensuring program information is clearly and accurately conveyed
- Researching inquiries into point redemption
- Working directly with internal and external partners at a program and order level
- Having open communication with team members to share information, knowledge, and expertise
- Follow established guidelines for participant issue resolution
- Documenting customer issues including resolution
- Demonstrating personal ownership for tasks and following through
- Working with multiple systems including databases and web-based applications
- Fostering respect, trust, and cooperation with all contacts within and outside Augeo
- Being the Subject Matter Expert on Incentive & Recognition programs
- Carrying out in-house product fulfillment duties as required
What you need to be successful in this role :
Benefits of joining our team
Salary Description
21-$23
Salary : $21 - $23
