What are the responsibilities and job description for the Inbound Sales Representative / Intake Specialist position at Auger Law Firm?
Inbound Sales Representative / Intake Specialist - Job description
We are seeking an experienced Inbound Sales Representative / Intake Specialist who will represent our firm and be an ambassador on the phone and in person. The Intake Specialist plays a key role in the initial conversations with potential clients. The right candidate will have outstanding customer service skills, being able to professionally and effectively serve our clientele. As the Intake Specialist, you are a fast learner, conducting professional conversations while demonstrating empathy and patience.
Responsibilities:
- Handling all initial phone inquiries from potential clients (personal injury and civil litigation)
- Sending and confirming receipt of signed retainers
- Scheduling and completing full intakes on all new signed retainers
- Handling referrals out
- Assisting with marketing materials
Qualifications:
- Associates Degree, and must be 18 years of age
- Experience working or interning within a Personal Injury law firm
- Strong written and spoken English
- Spanish-speaking preferred
- Outstanding customer service and communication skills
- 2-5 years of customer service and sales experience
- Ready and able to follow call handling instructions
- Able to spearhead and maintain a follow-up system for leads
- Critical thinking skills and ability to pre-qualify leads based on case criteria
- Strong technical skill and experience with CRM a PLUS
- 3 years of plaintiff’s personal injury intake and retainer experience a must
- Proficiency in Mac Os, Microsoft Word, and Excel
Benefits:
- Incentives program
- 401(k) with firm matching
- Health insurance
- Paid time off
- $5,000 signing bonus for this position.
- Job Type: Full-time
Base Pay: $55,000.00 per year
Incentive Pay: $10,000 - 30,000 per year
Job Type: Full-time
Pay: $55,000.00 - $85,000.00 per year
Compensation Package:
- Commission pay
Schedule:
- Monday to Friday
Work Location: In person
Salary : $10,000 - $30,000