Associate Application Support Analyst

Job Summary: The Associate Application Support Analyst will be responsible for providing technical support for our business applications, ensuring their optimal performance and availability. This role involves troubleshooting application issues, assisting in the implementation of new features, and collaborating with various teams to enhance application functionality.

Key Responsibilities

• Application Support: Monitor, maintain, and troubleshoot application issues to ensure smooth and efficient operation. Respond to and resolve user-reported problems and system errors.
• Incident Management: Investigate and diagnose application-related incidents. Document issues and solutions in a knowledge base for future reference.
• User Assistance: Provide technical support to end-users, including answering questions, resolving issues, and guiding users through application functionalities.
• System Monitoring: Regularly review system performance metrics and logs to proactively identify and address potential issues.
• Documentation: Create and maintain technical documentation, including user guides, troubleshooting steps, and system configurations.
• Collaboration: Work closely with other IT teams, such as developers and infrastructure teams, to resolve complex issues and support application updates and enhancements.
• Testing: Assist in the testing of new application features and updates to ensure they meet quality standards before deployment.
• Training: Provide training and support to end-users on new applications and updates as needed.
  
  

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience: 1-2 years of experience in application support, IT support, or a related role is preferred.
• Technical Skills: Basic understanding of application support and troubleshooting. Familiarity with database queries and scripting languages is a plus.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Attention to Detail: Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.
  
  

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
  
  

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