What are the responsibilities and job description for the Client Services Manager position at Augment Jobs?
Job Title:Client Services Manager
Job Overview
We are looking for an experienced Client Services Manager to lead our client services team and ensure the delivery of high-quality support and service to our clients. In this role, you will oversee client interactions, manage service delivery, and work to enhance client satisfaction and retention.
Responsibilities
Job Overview
We are looking for an experienced Client Services Manager to lead our client services team and ensure the delivery of high-quality support and service to our clients. In this role, you will oversee client interactions, manage service delivery, and work to enhance client satisfaction and retention.
Responsibilities
- Manage and mentor the client services team, providing guidance, training, and support to ensure high performance.
- Oversee daily client service operations, ensuring that client requests and issues are handled efficiently and effectively.
- Develop and implement client service policies and procedures to improve service delivery and operational efficiency.
- Build and maintain strong relationships with clients, addressing their needs and concerns to ensure satisfaction.
- Monitor and analyze client feedback, service metrics, and performance data to identify areas for improvement.
- Collaborate with other departments to resolve complex client issues and enhance overall service quality.
- Prepare and present reports on client service performance, trends, and improvements to senior management.
- Stay informed about industry best practices and emerging trends to continuously improve client service strategies.
- Bachelor’s degree in Business, Management, or a related field.
- 5 years of experience in client services or a similar role, with at least 2 years in a managerial position.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with a strong customer service orientation.
- Proven ability to manage multiple priorities and handle challenging client situations effectively.
- Proficiency in client management software and Microsoft Office Suite.
- Analytical skills with the ability to interpret data and make data-driven decisions.
