Junior Technical Support Analyst

Job Overview: The Junior Technical Support Analyst will provide essential technical support to our clients and internal teams. This role involves troubleshooting technical issues, guiding users through problem-solving steps, and assisting in maintaining a high level of customer satisfaction. The ideal candidate will have strong communication skills, a keen eye for detail, and a passion for technology.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist in the installation, configuration, and maintenance of software applications.
• Document and track support issues in a ticketing system.
• Escalate complex issues to senior technical staff when necessary.
• Create and update knowledge base articles for common issues and solutions.
• Assist with system updates and maintenance tasks.
• Participate in team meetings and training sessions to enhance technical skills and knowledge.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work well both independently and as part of a team.
• Customer-oriented with a positive attitude.
  
  

Preferred Skills

• Previous experience in a technical support role.
• Knowledge of ITIL or similar frameworks.
• Experience with ticketing systems like Zendesk or ServiceNow.
  
  

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work hours and remote work options.
  
  

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