What are the responsibilities and job description for the Senior Engagement Manager position at Augment Jobs?
Job Title: Senior Client Engagement Manager
Job Summary
As a Senior Client Engagement Manager, you will be responsible for developing and maintaining strong client relationships, driving customer satisfaction, and ensuring the successful delivery of services. You will act as a key point of contact for clients, overseeing the client engagement lifecycle from onboarding to ongoing support, and play a pivotal role in enhancing client experience and loyalty.
Responsibilities
Job Summary
As a Senior Client Engagement Manager, you will be responsible for developing and maintaining strong client relationships, driving customer satisfaction, and ensuring the successful delivery of services. You will act as a key point of contact for clients, overseeing the client engagement lifecycle from onboarding to ongoing support, and play a pivotal role in enhancing client experience and loyalty.
Responsibilities
- Develop and maintain strong, long-lasting client relationships
- Serve as the primary point of contact for client communications and inquiries
- Oversee the client onboarding process, ensuring a smooth and positive experience
- Collaborate with internal teams to ensure the successful delivery of services and solutions
- Proactively identify opportunities for account growth and drive client engagement initiatives
- Conduct regular client meetings and reviews to assess satisfaction and address any issues
- Manage client contracts, renewals, and negotiations
- Provide insights and feedback to internal teams to enhance service offerings
- Monitor and report on client engagement metrics and performance
- Resolve client issues promptly and effectively, ensuring high levels of client satisfaction
- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
- 5 years of experience in client management, account management, or a related role.
- Proven track record of successfully managing and growing client relationships.
- Strong communication, negotiation, and presentation skills.
- Excellent problem-solving and analytical abilities.
- Ability to work collaboratively with cross-functional teams.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong understanding of industry trends and market dynamics.
- Ability to travel as needed to meet with clients and attend industry events.
