What are the responsibilities and job description for the Account Coordinator - Sport Development position at AUGUSTA SPORTSWEAR?
Job Details
Account Coordinator - Sport Development
Why you would want to work on our team…
OUR MISSION:
To be the #1 service organization in the athletic industry.
OUR PURPOSE:
We exist to energize and galvanize teams and communities.
OUR VISION:
To be our customers most trusted partner for fast, high quality, thoughtful solutions.
OUR VALUES:
Humility, Team, Hunger, Ownership & Agility.
Our benefits package includes:
Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance
FSA
Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time
401(k) Plan, with annual Company Contribution
Discounts on Momentec Brands products (formerly ASB and FSG brands)
Clean work environment with a casual dress code…no uniforms!
JOB SUMMARY:
The Account Coordinator is the primary point of contact and plays a pivotal role in ensuring exceptional customer satisfaction for the company's league and key account customers. This role provides direct account support, operational and order file management activities for assigned accounts resolving complex issues and fostering strong customer relationships. The coordinator role will work collaboratively with various departments to ensure seamless communication, problem resolution, and overall customer success.
ESSENTIAL DUTIES & RESPONSIBILITIES (includes other duties as required):
- Develop and maintain a deep understanding of the needs, goals, and expectations of league accounts.
- Serve as the primary point of contact for league customers, addressing inquiries, concerns, and requests promptly and effectively.
- Build and nurture strong, long-lasting relationships with league customers.
- Develop and execute customer specific service offerings through business systems, business process, and collaboration with other operational areas.
- Maintain service standards and key performance metrics for customer interactions.
- Manage league relationships with external customers and internal operational areas of the business including Sales, Finance, Operations and Product Development.
- Manage the timely resolution of complex customer issues, ensuring a satisfactory resolution for both the customers and the company.
- Collaborate with relevant departments (sales, operations, technical support) to address and resolve customer concerns effectively.
- Maintain league account customer satisfaction levels and gather feedback to identify areas for improvement.
- Proactively take actions to enhance the overall customer experience and ensure long-term loyalty.
SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree in business administration, or a related field OR commensurate years of experience (4 years).
- 2 years related professional experience.
- Proven experience in account management, particularly with dedicated account base.
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
- Problem-solving and conflict resolution abilities, especially in handling complex customer issues.
- Analytical mindset with the ability to use data to drive decisions and improvements.
- Proficiency in CRM software and other relevant tools.
- Proficiency in Outlook and Excel.
- Adaptability and flexibility to work in a dynamic and fast-paced environment.
- Attention to detail and a commitment to delivering high-quality customer experiences.
- Deep understanding of custom and decoration techniques & internal order flow.
- Excellent time management skills to reach specific SLA requirements.
- Resolution suggestions to resolve customer issues.
- Willing to work outside of regularly scheduled hours during peak season.
- Ability to work independently with minimal supervision.
- Ability to follow procedures for departmental assistance.
- Learn the needs of high priority accounts and maintain documents on those needs.
- Willingness to step in in other areas of customer service when asked.
- Ability to maintain deadlines and customer expectations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.
- Ability to hear and communicate verbally.
- Ability to see and distinguish colors and shades.
- Ability to stoop, reach, handle and manipulate objects and materials.
- Ability to stand, walk and sit for long periods.
- Ability to lift up to 40 lbs.
- This position occasionally works in a non-temperature controlled warehouse. It can be hot in the summer and cool in the winter.
- The noise level is moderate. Hearing protection is typically not required.
- Gloves are provided for hand protection.
WORK ENVIRONMENT:
- Primarily an office environment.
WORK HOURS:
- Full-Time, Monday-Friday, 8:00AM-5:00PM.
- Monday and Friday are work from home and Tuesday through Thursday are in office at our Grovetown, GA location.
- Overtime and weekend work may be required during busy periods.
- Rate of pay is dependent upon experience. This position is an hourly position.
DRESS CODE:
- Dress appropriate.
DISCLAIMER:
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Momentec Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Momentec Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Momentec Brands requires all candidates to pass a pre-employment drug screen (necessity varies by location) and background check.
Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link:
- Family and Medical Leave Act
https://www.dol.gov/agencies/whd/posters/fmla
- EEO
https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf
- Employee Polygraph Protection
https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act
- E-Verify
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
- Right to Work
https://www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf
