What are the responsibilities and job description for the Front Desk Receptionist position at Augusta Urology Surgicenter?
Summary of Position:
We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team. This position plays a critical role in ensuring accurate coding, compliance, and timely reimbursement for urology services. The position will collaborate with healthcare providers, insurance companies, and patients to resolve billing issues and facilitate smooth operations within the medical office.
Duties & Responsibilities:
- Professionally answer and direct incoming calls, respond to patient inquiries, schedule appointments, and relay messages to the appropriate staff.
- Greet patients as they arrive, check them in for appointments, verify and update personal and insurance information, and ensure all necessary forms are completed.
- Prepare patient charts before appointments by collecting and organizing necessary paperwork, ensuring all documents are accurate and complete.
- Accurately enter patient information into the system, update medical records, and maintain confidentiality of patient information at all times.
- Provide excellent customer service, addressing patient concerns or issues with empathy and professionalism.
- Keep the front desk area neat, organized, and welcoming for patients and visitors.
Minimum Qualifications:
- 1-2 years experience in medical office environment
- Strong organizational skills and attention to detail.
- Ability to manage multiple task and work in a fast-paced environment
- Excellent communication skills with patients and colleagues.
- Proficiency in using office equipment and basic office software.
- Familiarity with medical terminology
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Augusta, GA 30901 (Required)
Ability to Relocate:
- Augusta, GA 30901: Relocate before starting work (Required)
Work Location: In person
