What are the responsibilities and job description for the Veterinary Receptionist position at Aumsville Animal Clinic, LLC?
About us
We are professional, fast-paced, rewarding and our goal is to provide excellent customer service for our clients and patients.
Our work environment includes:
- Lively atmosphere
- Safe work environment
- On-the-job training
QUALIFICATIONS
- Friendly, focused and passionate about providing extraordinary customer service
- Strong verbal and written communication skills
- Excellent time management skills and ability to multi-task and prioritize tasks in a busy work environment
- Excellent attention to detail and strong problem solving skills
- Ability to work in a team-oriented environment
- Ability to learn quickly and follow directions
- Experience with phone systems, data entry, and office equipment
- Have a working knowledge related to current veterinary topics with good client education skills
- Customer Service: 1 year (Required)
- Veterinary experience: 1 year (Preferred)
- Working knowledge of Cornerstone Veterinary Practice Management software is a plus!
RESPONSIBILITIES
- Answering a multiple line phone system, answering questions, screening, scheduling appointments and taking prescription requests
- Checking in appointments and surgeries
- Greet clients and their pets in a friendly and timely manner
- Check clients in and out, processing payments
- Confirm appointments and complete follow up calls for upcoming services
- Responding to email and text messages in a timely and professional manner
- Ability to screen and prioritize emergency cases and inform staff accordingly
- Provide knowledgeable information to clients regarding general products, procedures and services and associated costs
- Document all relevant client communication
- Accurately maintain and prepare records, consent forms and other documents
- Answer and transfer incoming calls
- Monitor and record animal's information in patient records
- Provide accurate information about appointments and procedures
- Ensure the smooth operation of the front desk and reception area by helping other employees when needed
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Aumsville, OR 97325 (Required)
Ability to Relocate:
- Aumsville, OR 97325: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $22
