Mobile Crisis Response- Program Assistant

Mobile Crisis Response- Program Assistant position provides administrative support and assistance to Mobile Crisis Response Unit

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Handles incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit.
• Maintain accurate crisis documentation systems and providing the Director reports based on that documentation.
• Assisting with the on-boarding process of new staff which includes having a working knowledge of departmental databases, spread sheets, new hire binders, and providing office supplies, etc. Organizes and maintains employee files and records as well as possible new hire documentation.
• Organizing department meetings which includes securing dates, times, and locations for the meetings to occur, creating agendas, taking minutes, and also prepping by providing needed supplies / materials for the meeting.
• Reviews and prepares documents for all internal and external meetings in a timely manner (maintaining the agenda, and meeting minutes).
• Responsible for meeting follow up by taking meeting notes, transcribing, and distributing meeting minutes in a timely manner to staff after obtaining approval from the Director.
• Proficient in the use of Microsoft Office which includes formatting and creating documents, spread sheet, reports, memos, presentations, flyers, and graphics as needed.
• Provides historical reference by maintaining accurate paper and electronic department files.
• Manages projects on behalf of the Mobile Crisis Response Unit, and assist with auditing files.
• Provides high quality customer service to all internal and external participants, community partners, and staff.
• Assist with inter office correspondence by coordinating the internal and external delivery of referrals, mailing documents, and acting as the liaison with any communications between the department, participants, families, community partners via phone, fax, and in person.
• Maintaining department office supplies, and completes all vouchers, expense reports, and purchase orders by established deadlines.
• Sending important reminders to staff for calendar events, trainings, immunizations, etc.
• Update Community resource binders for Linkage and Referrals within the community that Crisis responders share with families.
• Checking MCRU emails, voicemails, e-Fax, and scan documents daily to ensure case managers receive the documentation and information for the post crisis follow-up for aftercare services with participants.
• Provide required department documentation (i.e., mileage, time sheets, etc.) as indicated by agency protocols.
• Complete all required Federal, IDHS and Agency Core Curriculum and Mandated Reporter trainings, meetings and workshops as required.
• Maintain important department schedules for mandatory agency compliance deadlines and renewals.
• Performs all other duties and projects as assigned.

TRAUMA INFORMED CARE

Ensure that all employees are using a trauma informed approach to all of their work duties that include the “5 S’s”. This approach sets a high priority for staff and client :

7 Essential Ingredients (7ei)

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

EDUCATION and / or EXPERIENCE

Bachelor’s degree preferred; Previous administrative assistance experience required.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PERFORMANCE IMPROVEMENT

Ability to understand and demonstrate Aunt Martha's 4-step Performance Improvement process, utilizing the methodology Plan, Do, Study, Act (PDSA).

JOB KNOWLEDGE

Ability to use technical skills and apply the knowledge necessary for this position.

QUALITY

Ability to demonstrate accuracy and thoroughness while performing the duties of this position.

SAFETY AND INFECTION CONTRO L

Be knowledgeable about and follow Aunt Martha's safety policies and procedures.

OTHER QUALIFICATIONS

Strong data entry skills

Demonstrated level of high proficiency in Microsoft Office (Word, Excel, PowerPoint)

Good written and verbal communication skills; strong interpersonal skills

Ability to maintain confidentiality of highly sensitive and confidential information

Good organizational skills including flexibility and ability to manage more than one project at a time

Strong attention to detail

Current driver’s license as some travel to other locations may be required

Current auto insurance as some travel to other locations may be required

Ability to work some evenings and weekends, as necessary

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to walk; sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, stoop, kneel, or crouch. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Benefits Summary :

Aunt Martha’s offers a comprehensive benefits package designed to support your health, financial wellness, and work-life balance.

Health Benefits :

Life & Disability Insurance :

Flexible Spending Accounts (FSA) :

Paid Time Off (PTO) and Holidays :

Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.