What are the responsibilities and job description for the Mobile Crisis Response- Program Assistant position at AUNT MARTHAS HEALTH AND WELLNESS INC?
Aunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
Mobile Crisis Response- Program Assistant position provides administrative support and assistance to Mobile Crisis Response Unit
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Handles incoming and outgoing communication in a timely manner on behalf of the Mobile Crisis Response Unit.
- Maintain accurate crisis documentation systems and providing the Director reports based on that documentation.
- Assisting with the on-boarding process of new staff which includes having a working knowledge of departmental databases, spread sheets, new hire binders, and providing office supplies, etc. Organizes and maintains employee files and records as well as possible new hire documentation.
- Organizing department meetings which includes securing dates, times, and locations for the meetings to occur, creating agendas, taking minutes, and also prepping by providing needed supplies/materials for the meeting.
- Reviews and prepares documents for all internal and external meetings in a timely manner (maintaining the agenda, and meeting minutes).
- Responsible for meeting follow up by taking meeting notes, transcribing, and distributing meeting minutes in a timely manner to staff after obtaining approval from the Director.
- Proficient in the use of Microsoft Office which includes formatting and creating documents, spread sheet, reports, memos, presentations, flyers, and graphics as needed.
- Provides historical reference by maintaining accurate paper and electronic department files.
- Manages projects on behalf of the Mobile Crisis Response Unit, and assist with auditing files.
- Provides high quality customer service to all internal and external participants, community partners, and staff.
- Assist with inter office correspondence by coordinating the internal and external delivery of referrals, mailing documents, and acting as the liaison with any communications between the department, participants, families, community partners via phone, fax, and in person.
- Maintaining department office supplies, and completes all vouchers, expense reports, and purchase orders by established deadlines.
- Sending important reminders to staff for calendar events, trainings, immunizations, etc.
- Update Community resource binders for Linkage and Referrals within the community that Crisis responders share with families.
- Checking MCRU emails, voicemails, e-Fax, and scan documents daily to ensure case managers receive the documentation and information for the post crisis follow-up for aftercare services with participants.
- Provide required department documentation (i.e., mileage, time sheets, etc.) as indicated by agency protocols.
- Complete all required Federal, IDHS and Agency Core Curriculum and Mandated Reporter trainings, meetings and workshops as required.
- Maintain important department schedules for mandatory agency compliance deadlines and renewals.
- Performs all other duties and projects as assigned.
TRAUMA INFORMED CARE
Ensure that all employees are using a trauma informed approach to all of their work duties that include the “5 S’s”. This approach sets a high priority for staff and client:
- Safety (physical and emotional safety)
- Self-regulation (ability to manage one’s own emotions so they do not interfere with the helping process)
- Supportiveness (building relationships with clients that are respectful and caring)
- Strengths (seeking to identify positive traits of all clients)
- Self-care (resolve any secondary stress reactions)
7 Essential Ingredients (7ei)
- Prevalence
- Impact
- Perspective Shift
- Regulation
- Relationship
- Reason to Be
- Caregiver Capacity
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
Bachelor’s degree preferred; Previous administrative assistance experience required.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PERFORMANCE IMPROVEMENT
Ability to understand and demonstrate Aunt Martha's 4-step Performance Improvement process, utilizing the methodology Plan, Do, Study, Act (PDSA).
JOB KNOWLEDGE
Ability to use technical skills and apply the knowledge necessary for this position.
QUALITY
Ability to demonstrate accuracy and thoroughness while performing the duties of this position.
SAFETY AND INFECTION CONTROL
Be knowledgeable about and follow Aunt Martha's safety policies and procedures.
OTHER QUALIFICATIONS
Strong data entry skills
Demonstrated level of high proficiency in Microsoft Office (Word, Excel, PowerPoint)
Good written and verbal communication skills; strong interpersonal skills
Ability to maintain confidentiality of highly sensitive and confidential information
Good organizational skills including flexibility and ability to manage more than one project at a time
Strong attention to detail
Current driver’s license as some travel to other locations may be required
Current auto insurance as some travel to other locations may be required
Ability to work some evenings and weekends, as necessary
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk; sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Benefits Summary:
Aunt Martha’s offers a comprehensive benefits package designed to support your health, financial wellness, and work-life balance.
Health Benefits:
- Medical Plans: Choose from HMO, PPO, or High Deductible Health Plan (HDHP) options with access to a Health Savings Account (HSA).
- Dental Plans: PPO and DHMO options available.
- Vision Plan: Covers routine exams, glasses, and contact lenses.
Life & Disability Insurance:
- Company-Provided Coverage: Basic Life, Accidental Death & Dismemberment (AD&D), Short-Term Disability, and Long-Term Disability insurance.
- Voluntary Options: Additional Life and AD&D Insurance, plus health-related supplemental plans.
Flexible Spending Accounts (FSA):
- Healthcare and Dependent Care FSA options to save pre-tax dollars on eligible expenses.
Paid Time Off (PTO) and Holidays:
- Generous PTO for vacation, personal, and sick days.
- 11 Paid Holidays annually, ensuring time for rest and celebration.
Aunt Martha’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.