What are the responsibilities and job description for the IT Support Analyst position at Aurify?
Essential Duties and Responsibilities (other duties may be assigned to meet business needs):
· Receiving customer phone calls and applying systems analysis techniques and procedures to determine hardware, internal software, and external software issues without a script or troubleshooting guide
· Determine the need for field support to address a given situation and provide concise direction on troubleshooting steps already performed
· Using independent judgment to determine whether customer issues require hardware replacements and, if so, coordinating replacement of such hardware
· Periodic on-site installation of server hardware and assistance with client machines while serving in a customer-facing role as a representative of our business
· Analyzing and testing hardware and/or software to determine if a patch or upgrade is needed and making recommendations to IT Support Manager regarding the same
· Analyzing test environment software and release candidate software versions for potential bugs and issues
· Analyzing potential customer hardware and software systems and networks to determine compatibility with company hardware and software
· Documenting processes required to build and maintain company software as it pertains to changing site environments
· Meticulous documentation of all customer interactions via ticketing system software
· Maintaining a working knowledge of all company deployed applications, including functions, performance, and usage
Required Qualifications:
- Excellent attention to detail
- Works well in a team environment
- Able to work with a diverse group of people
- Ability to travel with little to no notice
- Knowledge of network concepts and applications; especially as it relates to MS Windows
- Windows Server experience
- Use and application of hardware and software firewalls
- Ability to move equipment up to and sometimes in excess of 50 pounds
Training/Experience:
- Required: two-year college degree, or equivalent work experience, in a computer or computer-related field
- Preferred: at least two years of experience as an IT Support Technician in a large professional services environment
Job Type: Full-time
Pay: $42,500.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $42,500 - $45,000