SALES OPERATIONS ANALYST

Division Overview

Eugia is US-based independent specialty pharmaceutical company focused on generic sterile injectables, oncology, hormones, and ophthalmic medicines. Eugia has best-in-class, dedicated manufacturing and R&D capabilities to meet customer needs as they emerge. We are committed to consistently providing our customers with high quality specialty medicines.

 

Eugia’s mission is to make the process of buying specialty pharmaceutical products an experience customers look forward to, and our vision is to become synonymous with excellent customer service and continuously improve upon this excellence by being transparent, responsive, and consistent. We are expanding Eugia’s capabilities to include the manufacture of highly complex injectables to answer that need.

 

Eugia is the partner of choice to deliver on the promise of generic specialty pharmaceuticals.

Job Overview

The Eugia US Sales Operations Analyst will be responsible for functions relating to customer service and other duties as assigned.

 

This role is located onsite in East Windsor New Jersey

Responsibilities

• Perform all functions relating to Customer Service, including but not limited to: EDI and manual order entry, order allocation, answer phone calls and emails sent to Customer Service, investigation of ASN or EDI discrepancies/issues; Liaise with Supply Chain/distribution departments on arrival of shipments and order fulfillment
• Manage key reporting initiatives for senior management consisting of daily sales, inventory and backorder reporting
• Responsible for allocation of short-dated product and backordered product. Also includes management of approvals for drop ship requests from sales team and customers.
• Manage bi-monthly reports for field sales team.
• Responsible for Customer claims (overages, shortages, etc.)  

Qualifications - Skills & Requirements

• Expert with Excel
• Proficient in other Microsoft applications
• Excellent in verbal and written communications
• Quick learner
• Multi-tasker

 

To protect the safety of our workforce, customers, and communities, the policy of the Company requires all employees and workers in the U.S. to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation.  All applicants seeking a role located in the U.S. must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. 

Education & Experience

• 3 years experience in customer service related position - preference given to candidates with pharmaceutical experience
• College degree preferred but not required

Physical Requirements

OFFICE POSITION - While performing the duties of this job the employee is required to: • Stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment • Specific vision abilities required by this job include close vision requirements due to computer work • Light to moderate lifting is required • Moderate noise (i.e. business office with computers, phone, and printers, light traffic). • Ability to sit at a computer terminal for an extended period of time Sedentary work Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Additional Physical Requirements

No Additional Requirements

Blood/Fluid Exposure Risk

Category III: Tasks involve no exposure to blood, body fluids or tissues. Category I tasks are not a condition of employment.