Computer Support Specialist

Job Summary
Builds positive relationship with internal and external customers through providing excellent service in technical assistance, support, and advice regarding their computer or other technical equipment or systems.

Responsibilities

• Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
• Participates in developing a teamwork atmosphere with coworkers as part of department or branch location by attending meetings, participating in discussions, treating coworkers with respect and courtesy, and contributing to departmental goals.
• Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
• Take advantage of appropriate communication channels regarding bank related business matters.
• Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
• Uphold and safeguard the organization’s values particularly relating to ethics, integrity, and confidentiality both internally and externally.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is cause by hardware such as computer, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or other technical staff.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation. Prepares standard statistical reports, such as help desk incident reports. Works through basic troubleshooting procedures with users, in an attempt to solve basic problems or user error. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
• Consults with other team members to explain problems or to recommend solutions. Calls software and hardware vendors to request service regarding defective products. Dispatches other team members as needed for larger problems.
• Maintains databases of equipment, addresses, etc. Orders equipment and services as needed. Serves as central point of contact for users and field personnel.
• Reports to work regularly and promptly. Maintains established department and Bank policies, procedures and objectives and quality assurance. Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc.

Experience

• High School Diploma, or equivalent, with 1-3 years’ experience or equivalent.

Join our team as a Computer Specialist where your expertise will help us maintain high standards of technology support while enhancing user satisfaction across the organization.

Job Type: Full-time

Pay: $14.90 - $24.04 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Longview, TX 75604 (Required)

Ability to Relocate:

• Longview, TX 75604: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $24