What are the responsibilities and job description for the Customer Service Representative for Transaction Processing position at Austin Bank?
Job Overview
The Austin Bank is seeking a skilled and customer-focused Transaction Processor to join our team. This role is responsible for providing exceptional customer service, processing transactions efficiently, and maintaining the highest level of integrity and confidentiality.
Key Responsibilities:
Requirements and Qualifications:
Benefits:
The Austin Bank is seeking a skilled and customer-focused Transaction Processor to join our team. This role is responsible for providing exceptional customer service, processing transactions efficiently, and maintaining the highest level of integrity and confidentiality.
Key Responsibilities:
- Process night depository, ATM, and Bank-by-mail deposits accurately and in a timely manner.
- Receive checks and cash for deposit, verifying amounts and examining checks for proper endorsements.
- Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
- Cash checks after verification of customer signatures and balances.
- Obtain positive identification of payee and complete Currency Transaction Reports as required.
- Prepare Suspicious Activity Reports when applicable.
- Maintain teller cash drawer within required limits.
- Explain, promote, and/or sell bank products or services such as travelers checks, savings bonds, money orders, and cashier's checks.
- Accept utility bill and loan payments, process TT&L, EFTPS payments, and cash advances.
- Place stop payments on checks and drafts as requested by customers.
- Balance teller cash drawer and cash vault daily.
- Assist customers in preparing documentation on debit card disputes.
- Assist in filing bank records/documentation.
- Verify next day new account information and account file maintenance.
- Open/process mail as required.
- Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Requirements and Qualifications:
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and organizational skills.
- Proficiency in basic math calculations and accuracy with cash handling.
- Ability to work in a fast-paced environment and meet deadlines.
Benefits:
- A competitive salary and benefits package.
- Opportunities for professional growth and development through training and education programs.
- A supportive and collaborative work environment.
