What are the responsibilities and job description for the Information Technology Support Specialist position at Austin Centers for Exceptional Students?
Austin Centers for Exceptional Students (ACES) is a network of therapeutic, state-certified private special education schools in Arizona, dedicated to serving students with autism, emotional disabilities, intellectual disabilities, and other educational challenges. Our mission is to create a nurturing and inclusive learning environment that fosters both academic achievement and social development. By providing individualized support and specialized instruction, we empower our students to reach their full potential and succeed in their educational journey.
We are seeking a full-time Information Technology Support Technician to join our team at Austin Centers for Exceptional Students in Westminster, Co. This on-site role is crucial to maintaining a reliable and efficient technology environment for both students and staff. The IT Support Technician will be responsible for:
- Providing technical support for faculty, staff, and students.
- Troubleshooting and resolving hardware and software issues on desktop computers, laptops, projectors, printers, and other school technology.
- Performing computer repairs and preventative maintenance as needed.
- Assisting with the installation, configuration, and upkeep of IT systems and network infrastructure.
- Collaborating with the IT team to implement technology solutions that enhance the learning experience.
- Ensuring compliance with IT policies, security protocols, and best practices for data protection and network security.
This role offers an opportunity to work in a dynamic educational environment, directly supporting the technology needs of students and staff while making a meaningful impact on their daily experiences.
- Technical expertise in troubleshooting, technical support, and computer repairs.
- Experience with desktop and laptop support, as well as printers and projectors.
- Working knowledge of hardware, software, and networking systems.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with the ability to provide clear and patient support to non-technical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks.
- Prior experience in an educational or special education setting is a plus.
- Associate degree or relevant IT certifications (CompTIA A , Network , or equivalent) preferred.
If you're a tech-savvy professional with a strong customer service mindset and a passion for enhancing education through technology, we invite you to apply and join our dedicated team!
