What are the responsibilities and job description for the Information Technology Support Specialist position at GCB Services?
Position: CXO IT Support Technician
Location: Englewood, CO
Duration: 3 Months Contract to hire role
Start Date: ASAP
Job Description:
The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams.
Key Responsibilities:
Resolve computing and access issues for internal and external client employees
Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
As part of the Support Desk team, they will be providing support for Windows computers and Mac computers
Education and Experience:
3 years of relevant experience OR Bachelor’s degree 1 year relevant work experience
Skills and Qualifications:
- Strong customer service skills including follow through and follow-up
- Curiosity and a desire to solve problems correctly the first time
- Ability to manage, track and prioritize multiple tasks and projects
- Willingness to share knowledge and expertise with teammates
- Attention to detail and willingness to go the extra mile
- History of exceeding ticket closure goals and SLAs
- Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
- Strong Windows and Mac support experience
- A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
- Great communication skills (people person)
- Be able to think on your feet and react quickly
- Thrive in a fast paced and high pressure environment
- Team player who works well with others
- Experience administering objects in Active Directory
- Experience with Microsoft SCCM
- Experience with ServiceNow
- Technical documentation abilities
- Experience using G Suite
- Experience supporting Mac OS in an enterprise environment
