What are the responsibilities and job description for the Patient Scheduling Coordinator position at Austin Ear Nose and Throat Clinic?
About Us:
Established in 1969, Austin ENT Clinic is one of the leading Ear, Nose and Throat clinics in the nation. Our physicians specialize in otolaryngologic care for pediatric and adult patients at locations across the greater Austin area. Our practice features state-of-the-art care for ear, nose, and throat problems, hearing loss, environmental allergies, sinus, and head and neck surgery. We offer a variety of highly specialized procedures that utilize the latest medical technology.
What you will be doing:
Duties include, but are not limited to: scheduling and coordinating appointments for patients in a medical office setting, providing administrative support to medical professionals and staff, answer phone calls and respond to inquiries regarding appointments and scheduling, maintain patient records and ensure accuracy of information, adhere to HIPAA guidelines and maintain patient confidentiality, conduct outbound calls to convert patient referrals to scheduled appointments.
What you will need:
Experience:
- At least 1 year of recent direct experience in the front office of a specialty physician practice (or extremely similar) required; 2 years preferred
- NOTE: dental, vision, physical therapy, mental health, and chiropractic experience will not be considered towards the “specialty” requirements for this position
- At least 1 year of experience using an EMR required; Experience with ModMed / EMA preferred
Skills:
- Strong knowledge and understanding of all aspects of front office operations of a specialty physician practice
- Strong customer service skills
- Strong verbal and written communication skills
- Strong critical thinking and problem-solving skills
- Knowledge and understanding of insurance benefits (deductibles, copays, coinsurance) and eligibility verification
- Knowledge and understanding of prior authorization / precertification
- Ability and willingness to work as part of a team
- Ability to operate in a high-paced, dynamic, rapidly changing environment, adapting to the needs of the organization and employees
- Strong attention to detail
- Proficient in general computer (PC) and website useto join our team as a Scheduling Coordinator.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Uniform allowance
- Vision insurance
Medical Specialty:
- Otolaryngology
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Austin, TX 78705 (Preferred)
Work Location: In person
Salary : $20
