What are the responsibilities and job description for the IT Support Specialist position at Austin Engineering?
Job Summary
We are seeking a dedicated and knowledgeable IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and assistance to users, ensuring the smooth operation of IT systems and infrastructure. This role requires strong problem-solving skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Provide first-level support for hardware and software issues, including troubleshooting and resolving technical problems.
- Assist users with desktop support for both Windows and Mac OS environments.
- Manage IT infrastructure components, including LAN setups and computer networking.
- Utilize tools such as ServiceNow and Jira for ticket management and issue tracking.
- Maintain accurate documentation of support requests, solutions provided, and system configurations.
- Collaborate with other IT team members to ensure efficient resolution of issues and implementation of improvements.
- Conduct regular maintenance on IT systems to ensure optimal performance.
- Provide training and guidance to users on best practices for technology use.
Skills
- Proficiency in Linux operating systems is a plus.
- Strong understanding of customer service principles and practices.
- Experience with IT infrastructure management and desktop support.
- Familiarity with computer networking concepts and protocols.
- Ability to effectively use ServiceNow and Jira for incident management.
- Excellent communication skills, both verbal and written, to interact with users at all levels.
- Strong analytical skills to diagnose issues quickly and efficiently.
- Ability to work independently as well as part of a team in a dynamic environment.
Join our team as an IT Support Specialist where you can make a significant impact by ensuring our technology runs smoothly while providing exceptional support to our users.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Mills, WY 82644 (Required)
Ability to Relocate:
- Mills, WY 82644: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $65,000
