What are the responsibilities and job description for the Customer Service Representative position at Austin Health And Safety Council?
Job Type
Full-time
Description
Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited too; successfully registering, checking-in, checking-out, issuing badges to trainees, scheduling appointments; maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner. The Customer Service Representative is effective in using the custom software applications trained by ASC.
Requirements
SUMMARY OF ESSENTIAL JOB FUNCTIONS
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Bilingual in English / Spanish
- Resolve customer complaints and issues in a calm and efficient manner
- Provide accurate information about our services to customers
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Greet and process customers who come in
- Verify trainee credentials
- Process trainee payments if necessary
- Assist with insuring course requirements
- Confirm training completion and print badge
- Cross-sell safety council services
- Answer questions from other employees and departments
- Support training department with off-site documentation, course certificate preparation
- Facilitate account setup and payment paperwork
- Coordinate with accounting department to process payment
- Setup user name and password and walk customer through program usage
- Handle all customer technical problems and complaints
- Escalate problem if necessary to Supervisor
- Discuss benefits of membership with all customers who contact the council
- Other duties as deemed necessary
SKILLS AND QUALIFICATIONS
ABILITIES REQUIRED
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Austin Safety Council is an equal opportunity employer.
