What are the responsibilities and job description for the Client Services Coordinator position at Austin Laser Solutions?
Austin Laser Solutions is a small business in Austin, TX. We are social, fast-paced, engaging and our goal is to execute the highest standard of services while leveraging innovative processes and cutting edge tools.
Job Overview
We are seeking a dedicated and detail-oriented Client Services Coordinator to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with exceptional service and support. You will leverage your skills in customer service and account management to enhance client satisfaction and foster long-term relationships. The ideal candidate will have experience in the MedSpa or Aesthetics industry.
Responsibilities
- Serve as the main liaison between clients and internal teams, ensuring clear communication and understanding of client needs.
- Escalate client concerns as needed to management.
- Manage multiple projects simultaneously, ensuring timely delivery of services and solutions.
- Utilize Zenoti to track client interactions, manage accounts, and maintain accurate records.
- Collaborate with technicians to identify opportunities for upselling or cross-selling additional services.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring overall client satisfaction.
- A natural ability to inspire, educate and grow business.
- Willingness to make a minimum 1 year commitment to the department
- A warm, calm & nurturing demeanor
- 5 Star customer service finesse
Experience
- Great customer service experience, ability to multi-task.
- Strong project management skills with the ability to prioritize tasks effectively.
- Excellent communication skills, both verbal and written, with a knack for building rapport with clients.
- Familiarity with Zenoti or similar CRM tools is highly desirable.
- Familiarity with Slack.
- Computer knowledge with working experience using MS Office and/or Google Drive.
- Medspa, Laser Hair Removal or Aesthetic experience a plus.
- Professional communication skills, both written and verbal.
If you are passionate about providing exceptional client support and have the skills necessary to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Client Services Coordinator.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Happy hour
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Austin, TX 78738
Salary : $15 - $19