Dispatcher

Dispatcher – The Heartbeat of Our Operations

Like an air traffic controller, the Dispatchers at Austin Plumbing, Heating, Air & Electric orchestrate some of the most critical parts of the customer experience. They manage the daily movement of our two most valuable assets—our tradespeople and our customers—ensuring the right technician is paired with the right job at the right time.

The role of a dispatcher is a fast-paced balancing act, requiring quick thinking, adaptability, and precision. You’ll be the glue that holds our service interactions together, ensuring a seamless experience for both our team and our clients.

What You’ll Be Doing

As a dispatcher, you’ll own the daily schedule for our plumbing, HVAC, and electrical technicians, adapting to the ever-changing nature of the service industry. Your job is to maximize efficiency, productivity, and customer satisfaction by making data-driven decisions throughout the day.

Here’s what that looks like:

• Dispatch Ownership – You own the day. Every call under dispatch is your responsibility.
• Right Tech, Right Job, Right Time – Use skill and data to match technicians with jobs for maximum efficiency.
• Problem Solving on the Fly – Handle the unpredictable changes that arise daily, from emergencies to scheduling shifts.
• Client Communication – Keep customers updated on service times, delays, and technician arrival.
• Maximize Production – Manage technician availability, job durations, and overall schedule flow.
• Advance Unresolved Tasks – Ensure any outstanding customer needs are addressed and closed.
• Material & Invoice Checks – Confirm necessary materials are ready and accounted for in restocks and invoices.

What It Takes to Succeed

To excel in this role, you need to be:

✔ Highly organized & detail-oriented – You thrive in managing schedules, juggling priorities, and keeping everything on track.

✔ Action-driven – You anticipate problems and solve them before they become issues.

✔ Cool under pressure – The day moves fast, and you need to move with it.

✔ A team player – You’ll collaborate closely with technicians, customer service, and management.

✔ An effective communicator – Both customers and internal teams rely on your updates and direction.

✔ Tech-savvy – Comfortable with Microsoft 365, Google Suite, and other business software.

✔ Looking for a career, not just a job – The average Austin team member stays for 12 years—because we invest in the right people.

Bonus points if you have:

✅ Previous dispatching, project management, or trade experience.

✅ A knack for logistics and problem-solving.

Compensation & Next Steps

We don’t want you to apply (or not apply) based on an arbitrary salary range. Let’s focus on making sure this is the right fit for both of us—if it is, the money part will be easy.

We’re ready to bring the right person on ASAP, but we also understand transitions take time.

Next Steps:

• Send over your resume and contact information.
• Keep an eye on your inbox—we’ll be in touch.

The team and I are looking forward to meeting you.

-Eric

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Rotating weekends

Application Question(s):

• How will your previous work experience help you excel in this role?
• Why do you think you’d be the perfect fit for our team?

Work Location: In person

Salary : $55,000 - $60,000