What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Austin Retina Associates?
Position Summary
Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.
Duties/Responsibilities
- Answer 200-300 phone calls per day with multiple calls coming in at once
- Schedule and change patient appointments using multiple software systems
- Communicate with the scheduling team as needed to ensure calls are answered timely
- Take messages for staff as needed
- Assess patient needs and schedule them accordingly, communicating with physician and/or their teams as needed
- Communicate with physician teams as needed to support their scheduling needs
- Perform administrative support as needed
Required Skill/Abilities
- Fluent bilingual in Spanish
- Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
- Strong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)
Desired Attributes
- Experience with a busy phone in an office setting
- Experience with medical scheduling
Perks and More
- Schedule approximately 8-5 pm during weekdays
- Hybrid
- Hourly pay (nonexempt, eligible for overtime)
- Market competitive starting pay. Pay range: $18 - $22 / hr (commensurate with experience)
- Opportunity to grow into other roles like insurance specialist or accounts receivable specialist
- Company-paid health insurance
- Dental, Vision
- Holidays and PTO
- 401(k) with company contribution
Salary : $18 - $22
