Card Services Coordinator

Are you passionate about delivering exceptional member service and ensuring seamless card operations? Are you a problem-solver who thrives in a fast-paced environment, confidently handling card disputes and account inquiries? Do you enjoy working collaboratively to enhance card services while providing fantastic support to members and internal teams?

Austin Telco Federal Credit Union is seeking for a Card Services Coordinator to join our growing Card Services team. This role is responsible for overseeing the daily operations of our Visa credit and debit card programs, providing expert-level support for Symitar functions, and ensuring seamless transaction processing. The ideal candidate will have experience with Symitar, call center operations, member-facing problem resolution, and financial software tools such as GLs and Centrix.

If you are looking for a role where you will have a huge impact on helping our members get the best experience interacting with Austin Telco, and being part of a growing Card Services department, then this role is for you!

Compensation

The salary range is from $43,000 to $52,000 per annum.

Benefits include paid holidays, 401(k) and defined benefit (pension) plan, business casual dress code, medical, dental and vision insurance, long and short-term disability, paid vacation and sick leave, and more!

Location : 11149 Research Blvd., Austin, TX, 78759.

Attendance and Schedule : This is an onsite position . Applicants for this position must be available to work Monday through Friday from 8 : 00 a.m. to 4 : 30 p.m. and as scheduled on Saturdays from 8 : 45 a.m. to 12 : 15 p.m.

Key Responsibilities

• Serve as a primary point of contact for complex card-related inquiries, including transaction disputes, chargebacks, fraud concerns, and service disruptions.
• Utilize Symitar to manage and maintain cardholder accounts, perform adjustments, troubleshoot issues, and optimize operational efficiency.
• Support and provide guidance to call center representatives, assisting with escalated card-related member concerns and ensuring high-quality service delivery.
• Investigate and resolve member-facing card service issues with professionalism and efficiency, ensuring timely solutions and a superior member experience.
• Administer Visa credit and debit card programs, including transaction monitoring, fraud analysis, and regulatory compliance adherence.
• Work with General Ledger (GL) and Centrix software to reconcile card transactions, maintain financial accuracy, and support accounting processes.
• Analyze card service operations to identify inefficiencies, implement process improvements, and enhance overall system functionality.
• Collaborate with internal teams and external vendors to implement software updates, troubleshoot service disruptions, and optimize card-related technologies.
• Ensure compliance with Visa regulations, federal and state financial regulations, and internal credit union policies.
• Assist in developing and refining policies, procedures, and training materials for the Card Services team.
• Other duites as assigned.
• Minimum of 2 years of experience working with Symitar within a financial institution.
• Experince in Visa credit and debit card operations, including transaction processing, fraud detection, chargebacks, and regulatory compliance.
• Prior experience working in a call center environment, including handling escalations and supporting frontline staff with card-related inquiries.
• Proven ability to provide exceptional member-facing problem resolution in a financial services setting.
• Excellent analytical, problem-solving, and organizational skills with a keen attention to detail.
• Ability to work cross-functionally with internal teams and external vendors to resolve technical and operational issues.
• Strong communication skills, both written and verbal, with the ability to explain complex financial concepts clearly.

Preferred Qualifications

Good credit standing is also required and will be verified during the pre-employment stage. Once a contingent job offer is made, a criminal background check and drug screening will be completed.

Austin Telco Federal Credit Union is a member owned, non-profit financial cooperative that has been serving the Austin Community since 1941. We seek individuals who want to help build True Financial Futures for the communities we serve and for themselves as career-oriented people. We're looking to grow our teams with those who have strong values and a desire to build up themselves and the community they call home.

Austin Telco Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation details : 43000-52000 Yearly Salary

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Salary : $43,000 - $52,000