Intern

DEFINITION:

Under supervision of the IT Director or delegated technical staff, the IT Intern assists IT staff to

perform basic level work.

ESSENTIAL FUNCTIONS AND JOB DUTIES:

Any one position may not include all the listed duties, nor do all the listed examples include all tasks that may be found in positions within this classification.

·        Assist with help desk calls, scheduling, and tickets.

·        Basic end-user support to prevent customer service delays for basic technical issues.

·        Under IT staff guidance, perform computer imaging, staging and installation.

·        Assist in the maintenance of IT standards and documentation.

·        Under the guidance of IT staff, inventory technology equipment and software for ATA.

·        Set up video conferencing sessions and other items as needed to assist IT staff.

·        Perform other related duties as required.

QUALIFICATIONS:

Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described.

Knowledge of:

·        Basic technical skills and aptitude for learning technology to help support IT staff and customers.

·        Appropriate English usage, grammar, spelling, punctuation, and vocabulary.

Ability to:

·        Be organized and structured with work orders, schedule work orders in a timely manner.

·        Follow verbal and written plans and technical instructions with minimal supervision and

·        guidance.

·        Prioritize projects and services to minimize user interruption and down time.

·        Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.

·        Communicate effectively both orally and in writing.

·        Operate standard office equipment including a computer and assigned software.

·        Establish and maintain cooperative and effective working relationships with others.

·        Meet schedules and timelines.

·        Maintain confidentiality of sensitive and privileged information.

EXPERIENCE AND EDUCATION:

Experience:

·        Interest or demonstrated experience with computer hardware or software.

Education:

·        High school diploma or equivalent.

PHYSICAL DEMANDS:

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

TERMS OF EMPLOYMENT:

Hourly rate of $16 includes parking, if needed.