What are the responsibilities and job description for the Account Manager position at Auto Driveaway Franchise Systems LLC?
Description
Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager to join our team in Hayward, CA. This is a hybrid role with 2 to 3 days in the office. Reporting directly to the Client Success Manager, the Account Manager will oversee a portfolio of customer relationships. This team member will learn and understand all aspects of a customer's transportation and logistics needs, serving as the single point of contact for daily transactions while managing complex projects.
Auto Driveaway is a leading national provider of professional vehicle relocation services. Auto Driveaway primarily serves large corporate fleets, fleet management companies, upfitters, dealerships and vehicle and truck OEMs with fast, safe and reliable door-to-door driveaway service nationwide. Services include fleet shipping and fleet management services; single vehicle "door-to-door driveaway" shipping; short-term and reconditioning services across all asset types. We accomplish this with personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers, helping to ensure quality, accountability, and reliability on every trip.
Responsibilities
- Serve as the primary point of contact for assigned Auto Driveaway customers
- Manage customer orders, quotes, status updates, escalations etc. as needed for the assigned customer portfolio
- Assist customers with access and training to utilize Auto Driveaway’s customer portal
- Provide requested reporting and analytics
- Develop customer policies and Service Level Agreements that address customer needs and pain points, while ensuring the overall success and efficiency of the Auto Driveaway network of offices
- Grow Auto Driveaway’s relationship with the customer through the offering of additional products and services
- Collaborate with all Auto Driveaway offices on customer needs, moves, updates
- Coordinate and communicate with other suppliers in the customer’s fleet supply chain, including vehicle manufacturers, upfitters, maintenance providers
- Orchestrate ad-hoc projects as needed by assigned customers
Requirements
- College degree preferred or equivalent experience
- 3 years of account management experience
- Strong background in customer service
- Exceptional organizational and communication skills
- Meticulous attention to detail
- Proficiency with e-mail and Microsoft Office Suite, especially Excel
- Ability to multi task and work in a fast-paced environment, recognizing a sense of urgency and drive to achieve results
Preferred Skills
- Project planning and project management skills
- Knowledge of the fleet or commercial vehicle industry
- Logistics or transportation background
- Data analysis and/or report building experience
