What are the responsibilities and job description for the Quick Lane Service Manager / Automotive Service Manager position at Auto Job Experts?
Hands on position!! Qualifications
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality Responsibilities
- Ensure that customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Spend quality time building relationships with the customers