What are the responsibilities and job description for the Customer Service Representative position at AutoBell?
Purpose: To Brighten the World by Helping Others Shine®
Values: Trustworthy, Teamwork, Efficiency, Accountability, Caring, Humility
Location: 1521 East Third Street, Charlotte, NC 28204 (On-site)
Hours: Full time (32-40 hours per week): Part-time opportunities may be available.
Schedule Availability: We are seeking a team member with flexibility. We will be open 7 days a week from 8:00am – 8:00pm. To make sure we provide the best on-boarding experience, your training schedule may be different from your assigned permanent schedule. We will discuss scheduling and hours during the interview process to ensure this opportunity would present an ideal work/life balance.
POSITION SCOPE AND SUMMARY
The purpose of Autobell Car Wash is To Brighten the World by Helping Others Shine®. The Customer Service Representative will do this by handling customer care calls, and providing administrative support in our Home Office, including making outbound calls, and handling email correspondence with our customers. This person will act as an information resource to our customers. This position will provide opportunities to develop professional skills in a fast-paced atmosphere for a rapidly expanding company.
KEY DUTIES & RESPONSIBILITIES
- Serve as the first-line call reception for the Customer Service Team.
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- Answers incoming telephone calls.
- Responds to customer questions.
- Creates reports that go to appropriate department/location to resolve customer concerns.
- Make outbound calls pertaining to customer-related issues.
- Monitor multiple inboxes handled by the CC Team as requested.
- Provides complete troubleshooting steps for the Autobell App.
- Embody the service vision, objectives, and values of the organization.
- Provide accurate and courteous responses to internal and external customers while being empathetic to any issues or concerns.
- Act as a knowledgeable information resource for callers; familiar with all Autobell services offered.
- Maintain a high level of professionalism.
- Perform a variety of administrative duties in support of the Customer Care Team and the Home Office with a high level of attention to detail.
- Identify and expedite priority issues.
- Organize multiple tasks for the most efficient processing.
- Learn to operate different systems and be versatile in answering customer inquiries.
- Stay informed of all changes in company policies and new programs.
- Attend department and company meetings, as needed.
- Provide flexibility with extended hours or overtime, as needed.
- Participate in professional development courses.
- Provide coverage for the home office receptionist as needed.
- Performs other duties, which support the mission and values of the Company, as required, or requested.
- Contributes to the positive team efforts of the office and the Company.
- Represents the company professionally in appearance, demeanor, and verbal communication.
- Maintains confidentiality of sensitive individual and organization data without exception.
