What are the responsibilities and job description for the Front Desk Night Auditor position at AutoCamp?
AutoCamp: A Lifestyle Hotel Brand
We are seeking a Front Desk Night Auditor to join our team at AutoCamp. As a Night Auditor, you will be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.
The ideal candidate will have excellent customer service skills, be comfortable working with cloud-based applications, and have a strong attention to detail.
About the Role:
We are seeking a Front Desk Night Auditor to join our team at AutoCamp. As a Night Auditor, you will be responsible for front desk duties during the overnight shift and completing audit procedures on a nightly basis.
The ideal candidate will have excellent customer service skills, be comfortable working with cloud-based applications, and have a strong attention to detail.
About the Role:
- Greet and welcome guests by speaking in a warm and friendly manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
- Collect and distribute messages for guests.
- Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve guest complaints and assist with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
- Assist in solving billing discrepancies.
- Perform cancellations according to procedures.
- Follow through and complete Supervisor's checklist by end of shift.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
- Attend department meetings.
