What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Hampton Inn Fresno Airport?
The Front Desk Agent is a member of the Front Office team. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanour. Flexibility to work days, nights, weekends, and holidays as needed is a must.
DUTIES AND RESPONSIBILITIES
This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.
Qualifications Include: (not limited to)
- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
- Excellent communication skills both verbal and non-verbal.
- Guest service oriented demeanour is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Excellent phone and computer skills.
- Ability to read and speak English.
- Previous cash handling experience preferred.
Job Types: Full-time, Part-time
Pay: $16.50 per hour
Expected hours: 16 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $17