What are the responsibilities and job description for the TECHNICAL PRODUCT CONTENT MANAGER position at Automata?
Level : 5
Salary band : $100,000-$120,000
Bonus : 10% performance-based, discretionary
Location : Hybrid - work in our Cambridge, MA office up to 2x / wk
Join Automata : Revolutionizing Life-Sciences Through Automation
At Automata, we are transforming how scientists work. Our mission? To make automation accessible to every lab in the world. From drug discovery to diagnostics and synthetic biology , we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.
But we're more than just a company building automation tools. We are a team of innovators, engineers, and storytellers, united by a passion for simplifying complexity and making high-tech solutions intuitive, accessible, and scalable. Our LINQ platform combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most : pioneering the discoveries that change lives.
Now we're looking for a Technical Product Content Manager to empower every user of LINQ to master their automation workflows-quickly, effortlessly, and with full confidence.
Why This Role is a Game-Changer
Knowledge is Power-And You'll Shape How It's Delivered
The LINQ Workcell is a sophisticated system, designed to redefine lab automation. But even the most powerful technology is only as effective as its users' ability to operate it. This role exists to eliminate friction, accelerate adoption, and ensure that every user-no matter their expertise-can leverage LINQ to its full potential.
Automate the Learning Curve
Life sciences automation is evolving faster than ever, and our content systems need to keep up. You'll blend content strategy, automation, and in-product knowledge delivery to ensure that learning is intuitive, documentation is effortless, and user satisfaction is sky-high.
Scale Your Impact Globally
Your work will directly impact scientists, researchers, and lab operators throughout North America and the EU-helping them navigate complex automation systems with clarity and ease. By building scalable, intelligent knowledge frameworks, you'll bridge the gap between cutting-edge technology and human understanding.
Your Mission : Build a World-Class Knowledge Ecosystem
In this role, you will be responsible for creating and delivering next-generation product content, ensuring that users can operate LINQ workcells with confidence-anytime, anywhere.
Your Core Responsibilities
Content Creation & Management (30%)
- Develop clear, concise, and engaging documentation, including user guides, FAQs, API references, and troubleshooting resources.
- Ensure content is tailored to different user personas, from lab technicians to automation engineers.
Knowledge Management (20%)
Automation & In-Product Content Delivery (20%)
Quality Assurance & Optimization (15%)
User Engagement & Continuous Improvement (15%)
What we're looking for
Bonus Points for
Experience in life sciences, biotech, or other technical / scientific industries.
Background in UX writing, instructional design, or technical education.
Familiarity with AI-driven content automation, chatbots, or interactive help systems.
Why Automata?
Shape the knowledge engine that powers life sciences automation.
Work at the cutting edge of AI, automation, and content strategy.
Join a high-growth company that invests in your career.
Make a global impact by empowering scientists to do their best work.
Are You Ready to Build the Future of Knowledge Automation?
If you're passionate about scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all, we'd love to hear from you. Apply today and be part of something transformational.
US team benefits : Healthcare
Competitive healthcare for you and your family
401k
We offer a 401(k) retirement savings plan
Well-being budget
Invest in your own well-being, personal growth, and hobbies
Holiday
30 days 12 public holidays
Additional leave days
Time off for dependents, 'Me days', birthdays and volunteering days off
Birthday trees
Planting a tree for every employee on their birthday, every year
Paid sick leave
10 days paid sick leave to stay home and focus on rest and recovery
Mental health support
Access the therapy for you and your family through Spill
Career progression frameworks
Each department & discipline has a progression framework
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
Department Product Engineering & Design Locations Boston Remote status Hybrid
Salary : $100,000 - $120,000
