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Quality Assurance Manager

Automated Health Systems
Automated Health Systems Salary
Baltimore, MD Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/26/2025

Automated Health Systems, a dynamic healthcare company, has a Quality Assurance Manager position available in Elkridge, MD.

Benefits :

  • Health / dental / vision insurance / 401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing paid training
  • Strong company culture
  • Career growth opportunities

As the Quality Assurance Manager , you will support and lead quality efforts for a state-wide customer service and contact center which will assist with state-related health care programs. Team-oriented, professional candidates must possess knowledge of Maryland Medicaid, Managed Care, eligibility, and low-income populations.

Qualifications for the position include :

  • Must possess five to seven years of quality assurance experience.
  • Previous experience in a call center environment strongly preferred.
  • Must possess qualitative and quantitative analytical skills, ability to review and analyze reports, and ability to develop recommendations and implementation plans.
  • Advanced PC skills (i.e., Microsoft Excel) and proficiency with call monitoring software required.
  • Bachelor's Degree in related field and / or equivalent experience / training required.
  • AHS is an Equal Opportunity Employer. Please visit our website for more information :

    www.automated-health.com / careers

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