3PL Operations Specialist - South Carolina

ALS is a renowned, family-owned third-party logistics (3PL) company with a rich legacy spanning nearly a century. Based out of Jackson, Michigan, with offices in Grand Rapids, MI, Laredo, TX, and Monterrey, Mexico, ALS has built a reputation for excellence and reliability in the logistics industry. As we approach our 100th anniversary, we remain committed to growth, innovation, and the success of our team. At ALS, we foster a culture of dedicated individuals who are passionate about transforming opportunities into lifelong careers. Our remarkable journey and achievements are driven by the leaders within ALS and the dedication of our team who execute our strategic vision.

We are seeking a detail-oriented and customer-focused 3PL Operations Specialist to join our Managed Services Team. This role is critical in executing the operational plan effectively, ensuring high client satisfaction, on-time performance, and efficient order management. As a key player in our logistics operations, you will work on-site at one of our customer’s facilities in Spartanburg, South Carolina while being a valued member of ALS.

Responsibilities: 

• Provide Industry-Leading Customer Service & Communication:

  • Serve as the primary point of contact for customer inquiries, updates, and issue resolution.

  • Maintain strong relationships with clients and internal stakeholders.

• Build & Execute on Customer Orders:

  • Accurately create, process, and track orders to completion.

  • Coordinate logistics activities to ensure seamless execution.

• Operational Expert in Our System:

  • Utilize and master our Transportation Management System (TMS) and other operational tools.

  • Continuously improve workflows for efficiency and accuracy.

• Create, Update & Maintain Client Records:

  • Ensure all customers and order details are up-to-date in internal systems.

  • Maintain organized documentation and reporting for operational visibility.

• Ensure Order Accuracy & Shipment Tracking:

  • Monitor shipments, proactively address delays, and communicate updates

  • Implement best practices to minimize errors and maximize efficiency

Requirements: 

• 2 years of experience in supply chain, operations, transportation, shipping logistics, or a related field.
• TMS experience preferred but not required.
• Cross-border logistics experience preferred but not required.
• Strong problem-solving, communication, and organizational skills.
• Ability to work independently on-site while collaborating with remote leadership.

We Offer You: 

• $50,000-$65,000 plus bonus, paid time off, automatic 401k contributions, and a company-paid health benefits program.
• A collaborative team environment with daily team meetings, software tools, and a supportive structure.
• A comprehensive onboarding and training plan designed to set you up for success in this critical role.
• A management team with extensive experience, who started in similar roles and understand the value you bring to our ALS family.

We truly believe that we are all a family working towards one common goal: The success of ALS and the success of our employees. We want to see if you have what it takes to become a member and create your own Epic journey through ALS!

If you believe you possess the qualities of an ALS Gladiator, we encourage you to connect with us today! At ALS, every idea holds value, and there's no such thing as a bad one.