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Dispatcher - Automated Mechanical

Automated Mechanical
Ogden, UT Full Time
POSTED ON 3/26/2025
AVAILABLE BEFORE 5/25/2025

Company Background:

We are 24 (and growing) market-leading operating companies that deliver unmatched HVAC, mechanical, refrigeration, plumbing, and electrical solutions. We are actively building the nation's preferred technical service partnership for commercial MEP ecosystems, empowering industrial, commercial, and institutional clients—including Fortune 500 companies and other industry leaders across the United States—with reliable, innovative service. Learn more about us at www.kelso-industries.com

Job Title: Dispatcher

Job Type: Full-time

Location: Ogden, UT

Reports to: Office Manager

Job Summary:

The Dispatcher is responsible for coordinating and dispatching Service Technicians to customer locations, managing service calls, and ensuring efficient and effective delivery of automation services. This role requires excellent communication skills, the ability to multitask, and a customer-oriented approach.

Key Responsibilities:

  • Coordinate and Dispatch Technicians: Schedule and dispatch Service Technicians to customer locations based on service requests and urgency.
  • Customer Interaction: Take customer calls, schedule appointments, and provide information about services, pricing, and scheduling.
  • Communication: Ensure technicians have the necessary information and resources to complete their tasks.
  • Record Keeping: Maintain accurate records of service calls, appointments, and customer information.
  • Routing: Optimize routes for technicians to maximize productivity and minimize travel time.
  • Problem Resolution: Address and resolve customer complaints and issues in a timely and professional manner.
  • Reporting: Assist in preparing reports related to job status, daily activities, and dispatched calls.
  • Collaboration: Work with the management team to forecast scheduling needs based on seasonal changes or customer demands.

Qualifications:

  • Experience: 1-2 years of prior experience in dispatching or customer service roles, preferably in the HVAC/building automation or construction industries.
  • Skills: Strong organizational skills, ability to work under pressure, excellent communication and problem-solving skills, basic computer skills.
  • Knowledge: Familiarity with building automation controls systems and terminology is a plus.

Additional Requirements:

  • Ability to remain calm and composed, especially in emergency situations.
  • Customer-oriented approach with a focus on delivering high-quality service.


Why Join Us?

We're committed to attracting talented individuals who seek a company with a strong foundation of success and an outstanding culture. We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.

Learn more about us at www.kelso-industries.com

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