What are the responsibilities and job description for the Helpdesk IT Login Support Agent position at Automation Personnel Services, Inc.?
Help Desk IT / Login Support Agent Automation Personnel Services is looking for a skilled Help Desk IT / Login Support Agent to assists the field service network in their day-to day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting on a daily basis. It may also include user profile creation and maintenance. Pay Rate : $21 - $23 / hr Help Desk IT / Login Support Agent Duties and Responsibilities :
- Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues..
- Partnering with IT team for fast support on other systems requiring higher level support.
- Live support of LG Factor Technicians via Whats App chat for urgent support on internal software (CS Portal).
- Creating / updating User Profiles in LG internal software GSFS to ensure proper access.
- Other duties as assigned.
Help Desk IT / Login Support Agent Qualifications and Requirements :
Job Type
Full time, long term temporary Benefits
Salary : $21 - $23
