Demo

Helpdesk IT Login Support Agent

Automation Personnel Services, Inc.
Huntsville, AL Full Time
POSTED ON 3/2/2025
AVAILABLE BEFORE 5/26/2025

Help Desk IT / Login Support Agent Automation Personnel Services is looking for a skilled Help Desk IT / Login Support Agent to assists the field service network in their day-to day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting on a daily basis. It may also include user profile creation and maintenance. Pay Rate : $21 - $23 / hr  Help Desk IT / Login Support Agent Duties and Responsibilities :

  • Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues..
  • Partnering with IT team for fast support on other systems requiring higher level support.
  • Live support of LG Factor Technicians via Whats App chat for urgent support on internal software (CS Portal).
  • Creating / updating User Profiles in LG internal software GSFS to ensure proper access.
  • Other duties as assigned.

Help Desk IT / Login Support Agent Qualifications and Requirements :

  • Relevant administrative and software troubleshooting experience required.
  • Experienced with multiple internet browsers (Chrome, Edge, Firefox, etc).
  • Demonstrated experience using Microsoft Office (e.g. : Excel, PowerPoint, etc).
  • Extremely detail oriented.
  • Strong written and verbal communication skills.
  • Strong problem solving skills.
  • Ability to co-work within a team environment.
  • Job Type

    Full time, long term temporary Benefits

  • Weekly Pay
  • 401(k) retirement plan
  • Medical, dental, and vision insurance
  • Service Bonus Pay
  • Holiday Pay
  • Salary : $21 - $23

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