Customer Engineer

As a « Customer Engineer »: you will oversee the proper utilization of our automated control systems and our

measurement devices.

 Endorse the standard machines project management.

 Ensure the proper and optimized set up of our machines and devices.

 Analyze our customers production data to properly align and integrate our machines into them.

 Become a specialist of our systems for our customers.

 Endorse and support the training on our devices for our customers, both in production and engineering.

 Endorse the support and training of our field service technicians.

 Become part of the technical team for customization and specific tests required by our customers (along with

our sales, engineering offices, and R&D).

 Commit to support our customers on an everyday basis, through our aftersales servicing and support.

 Commit to the continuous improvement training provided by the company to ensure proper knowledge of all

new device’s configurations and new technologies.

 Report to R&D department any defects, errors, bugs encountered on the equipment’s.

 Be responsible for some administrative tasks:

o Handle your expenses reports and expenses receipts for reimbursement.

o Prepare your travels within the respect of the budgeted quotes (flights, hotels, rentals, …).

o Fill up maintenance, installs, repairs, training reports and send these to appropriate groups.

o Create procedures, troubleshooting notes or any documentation necessary to optimize the

organization processes.

Education:

 Mechatronic, Electronic, industrial IT bachelor’s degree required.

Technical skills:

 Computer skills:

o Microsoft 365 suite (outlook, teams, SharePoint, forms, dynamics, project...)

o Basic office suite (word, excel, ppt, access, …)

o SQL, PowerBI, R language, are optional but considered as a plus.

 Ability to read schematics, drawings, bills of materials.

 Ability to troubleshoot automatic devices (pneumatics, electrical, mechanical).

 Knowledge of the ophthalmic industry, and of the basic ophthalmic standard is plus.

 Twin CAT programming basic knowledge is also a plus.

Required soft skills:

 Being customer’s oriented and willing to find proper set up and solutions for the customers.

 Not afraid of travelling (20% to 50% of the time) in northern America (USA, Canada, Mexico).

 Hold a proven team spirit and demonstrate the will to work along with the team.

 Willing to be a part of organization continuously evolving and facing new challenges and technology.

 Being inclined to take part of internal meetings with different departments to discuss specific topics and

developments.

 Autonomy and self-organization.

 Willing to learn more and develop new skills through the time.

 Values are based on respect and trust of others.

Languages:

 English (fluent – both speaking and writing)

 Spanish, French or Portuguese is a plus.