What are the responsibilities and job description for the Precision Equipment Specialist position at Automationtechies?
At Automationtechies, we believe in harnessing technology to create a more sustainable food future. Our mission-driven company is working towards reducing waste and maximizing resources globally. As a Precision Equipment Specialist, you will play a vital role in diagnosing, repairing, and maintaining cutting-edge electro-mechanical instrumentation.
About the Role
You will be part of a collaborative environment where no two days are the same. Your technical expertise and customer support skills will ensure that our equipment functions optimally for clients. You'll work in a hands-on repair environment, collaborate with engineering teams, and provide remote support to troubleshoot issues.
Key Responsibilities
- Remote Troubleshooting & Support: Utilize digital connectivity tools to assess equipment performance, analyze reports, and provide recommendations to customers.
- Diagnostics & Repair: Inspect, test, and repair precision instrumentation, including both hardware and software components.
- Service Documentation: Maintain accurate service records in CRM systems, ensuring timely and clear communication.
- Customer & Internal Support: Offer phone-based technical assistance to customers and field personnel, guiding them through potential solutions.
- Inventory & Parts Management: Order necessary components for repairs and suggest inventory adjustments when needed.
- Quality Control: Perform final checks on repaired and new instruments before they are returned to customers.
- Collaboration with Engineering Teams: Provide feedback to enhance the serviceability and design of products.
- On-Site Maintenance: Occasionally travel to customer locations to conduct repairs and ensure system reliability.
Requirements
- An associate degree in engineering or engineering technology is preferred.
- Experience in a lab, field service, or electronics repair environment is preferred.
- Familiarity with Microsoft 365 and CRM tools such as Salesforce.
- Hands-on experience with analytical instrumentation and troubleshooting techniques is preferred.
- Strong attention to detail and the ability to manage multiple tasks efficiently.
- Ability to lift and transport equipment up to 70 lbs.
- Willingness to travel occasionally (<10% annually).
Benefits
- Work with cutting-edge technology in a collaborative environment.
- Competitive benefits and opportunities for growth.
- Hands-on, problem-solving work.
