Summary

The GAP/ETCH Claims Department is responsible for administering APCO’s GAP Deficiency Waiver Addendum and GAP Insurance Policy programs. These products are designed to assist customers in the event their vehicle is declared a total loss, but the insurance settlement is not enough to cover the loan balance owed on the vehicle. The department is also responsible for administering claims for APCO’s ETCH Registration and Warranty products, which are designed to be a theft deterrent.

The GAP Claims Adjuster reviews loan and insurance documentation details to determine if there exists a loan balance eligible to be waived for GAP claims. The Claims Adjuster also determines if coverage is applicable under an ETCH Registration and Warranty, as well as field ACD calls regarding the programs and claim processes, and entry of documentation received into the GAP claims system for both programs.

Essential Duties and Responsibilities

Education and Experience

• High School Diploma or equivalent 

• Minimum of 2 – 3 years’ experience in a call center with proven ability to multitask.

Skills

• Computer literate with experience working with Microsoft programs such as Outlook, Word and Excel 
• Familiarity of vehicle loan processes 
• High attention to detail and accuracy 
• Strong data entry/typing/10-key skills 
• Time management and organization skills 
• Excellent customer service skills as well as written and verbal communication skills 
• Ability to work both independently and in a team environment

Physical Demands

While performing the duties of this job, the employee is regularly required to type, wear a headset and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. 

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.