Automotive Parts Manager

Job Summary

The Parts Manager is responsible for the overall operation and performance of the parts department. This includes managing inventory, purchasing, customer service, and ensuring efficient and accurate fulfillment of parts orders. The Parts Manager will also act as a liaison between the service department, customers and manufacturer to ensure timely and quality service. This is a full-time, individual contributor role located in Connecticut, in the bustling auto industry.

Responsibilities

• Oversee the daily operations of the parts department, including inventory management, purchasing, and customer service.
• Ensure accurate and timely fulfillment of parts orders for both internal and external customers.
• Work closely with the service department to identify and fulfill their parts needs in a timely manner.
• Maintain accurate records of inventory levels and ensure appropriate stocking levels are maintained.
• Conduct regular audits of inventory and make adjustments as needed.
• Develop and implement strategies to increase parts sales and profitability.
• Provide exceptional customer service to both internal and external customers in a professional and timely manner.
• Handle customer inquiries, complaints, and returns, and work towards finding a resolution to ensure customer satisfaction.
• Train and mentor new employees on company policies, procedures, and systems related to the parts department.
• Collaborate with team members to identify areas for improvement and implement solutions to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and safety standards.
• Participate in regular meetings with management to discuss departmental performance and provide recommendations for improvement.

Requirements

• High School Diploma or equivalent; Associate's or Bachelor's degree in Business or a related field preferred.
• At least 3-5 years of experience in the auto industry, preferably in a parts department.
• Prior experience in a customer service or sales role, required.
• Knowledge of automotive parts and accessories, as well as basic mechanical understanding, required.
• Strong organizational and time-management skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills with the ability to work effectively with a diverse team, as well as customers.
• Proficient in Automate and inventory management systems a plus.
• Must be able to work in a fast-paced environment and adapt to changing priorities.
• Physical ability to lift and move heavy parts as needed.
• Valid driver's license and clean driving record.

EEOC Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation & Benefits

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Parts Management: 3 years (Required)

Work Location: In person

Salary : $95,000 - $105,000