What are the responsibilities and job description for the Service Coordinator position at Automotive Lift Service?
The Service Coordinator plays a vital role in ensuring smooth operations by responding to customer inquiries, managing service requests, and providing administrative support to the service team. This position involves providing exceptional customer service, assisting in efficiently scheduling technician workflows, and helping to create and submit repair estimates and sales quotes for customer approval.
Duties and Responsibilities:
- Answer and respond to incoming calls, providing updates on schedules, billing, service issues, and addressing technical inquiries.
- Assist in developing and submitting repair estimates and commercial lift equipment sales quotes for customer approval.
- Maintain inventory of repair parts and submit orders for replacement inventory.
- Submit orders for non-inventoried, replacement parts with suppliers.
- Oversee needs of inventoried replacement parts for warranty.
- Record daily tracking of equipment/supplies loaded on delivery vehicles.
- Oversee ALI Inspection schedule and contact customer base regarding expiration of current certifications.
- Schedule services with and submit billings to Third Party administrators.
- Assist with the daily schedule of technicians.
- Assist with conducting daily technician meetings.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent and three to five years of relevant experience, or an equivalent combination of education, training, and experience.
- Strong organizational skills with the ability to prioritize tasks under pressure.
- Excellent written and verbal communication, with the ability to explain technical concepts clearly to nonprofessionals.
- Professional phone etiquette and interpersonal skills to work effectively with both internal teams and customers.
- Ability to multitask and work in a fast-paced, team-oriented environment.
Why Choose Automotive Lift Service?
Automotive Lift Service is a trusted leader in the automotive lift industry, known for delivering high-quality service, installation, and maintenance to our customers. We believe in creating a supportive and inclusive work environment where every team member can grow, learn, and do their best work. If you're looking for a stable and rewarding career, we encourage you to apply!
Competitive Pay and Benefits: We offer competitive pay based on experience, plus a comprehensive benefits package including healthcare, retirement plans, paid time off, cell phone reimbursement, and more!
Career Growth: Opportunities for ongoing training and advancement.
Work-Life Balance: We prioritize work-life balance to ensure our team members have time for their personal lives and well-being.
Ready to Apply? Submit your resume today, and a representative from Human Resources will be in contact with you soon!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- What are your salary expectations?
Ability to Commute:
- Hanover, PA 17331 (Required)
Ability to Relocate:
- Hanover, PA 17331: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $65,000
