Administrative Service Coordinator

Automotive Lift Service is a rapidly growing company that specializes in the service and installation of automotive lifts and garage equipment. The Administrative Service Coordinator will respond to customer inquiries and technical questions, work with the Service Coordinator and service team, and report to the Director of Operations.

Duties and Responsibilities:

• Answer and listen to incoming telephone calls, inquiries, and requests for service.
• Communicate with customers as needed for updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Address/respond to technical inquiries for service-related questions.
• Assist with the development of repair estimates and submit for customer approval.
• Prepare commercial lift equipment sales quotes and submit for customer approval.
• Assist with overseeing the daily schedule of service technicians.
• Maintain inventory of repair parts and submit orders for replacement inventory.
• Submit orders for non-inventoried, replacement parts with suppliers.
• Assist with conducting daily, morning technician meetings.
• Record daily tracking of equipment/supplies loaded on delivery vehicles.
• Address customer complaints.
• Oversee ALI Inspection schedule and contact customer base regarding expiration of current certifications.
• Work/schedule services with Third Party administrators (i.e., Snap-on, Lane Valente, etc.).
• Submit billings to Third Party administrators.
• Respond/provide estimates for new lift sales/installation for Advantage and Backyard Buddy lifts.
• Respond to technical questions/inquiries for Advantage & Backyard Buddy lifts.
• Oversee needs of inventoried replacement parts for warranty.
• Participate in continuous improvement initiatives.
• Other duties and responsibilities as assigned.

Education and Experience:

• High school diploma or GED required; College degree preferred; or
• 3-5 years of related experience in a service department; or
• Equivalent combination of education, training, and related experience.

Required Skills/Abilities:

• Must be capable of setting priorities and working under pressure.
• Must be able to multi-task, planning several events simultaneously.
• Lead by example, self-motivated, and positive attitude.
• Ability to work well with internal and external participants is essential.
• Must have professional phone etiquette.
• Must possess professional verbal and written English communication and organizational skills.
• Ability to work with others in a team environment.
• Ability to explain technical information to nonprofessionals.
• Must have ability to perform basic business mathematical calculations.

Benefits:

• Health Insurance, including a Company paid option for Employee only, begins on the first of the month following 60-days of active employment.
• Dental & Vision Insurance
• $50,000.00 Group Term Life/AD&D Insurance, Company-paid premium
• Voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• 401(k) Plan with company match
• Accrued Paid Time Off (PTO)
• Paid Holidays
• Cell Phone reimbursement

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• What are your salary expectations?

Ability to Relocate:

• Hanover, PA 17331: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000