Automotive Service Advisor

Experienced Automotive Service Advisor needed for leading import dealership in Berkshire County, MA. This is a great opportunity for an experienced Service Writer looking for a long-term role at a stable service department with a great reputation and loyal clientele. The successful candidate is an experienced Service Advisor who values customer service, has a strong understanding of upselling with integrity, and enjoys working in a fully-staffed, efficient shop. Must be a team player with a track record of good CSI. It is important that the Service Advisor hired is a clear communicator and makes sure that customers are kept informed throughout their repair process. With a loyal customer base and a supportive team of technicians, this position offers the chance to be part of a respected dealership with long-term stability.

Key Responsibilities

• Greet customers and assess vehicle service needs with professionalism and clarity.
• Prepare accurate repair orders, clearly detailing the required services and obtaining customer approval.
• Maintain regular communication with customers throughout the repair process, ensuring satisfaction and managing expectations.
• Verify warranty and service contract coverage, if applicable
• Provide cost estimates and explain recommended repairs or maintenance in a way that customers can easily understand.
• Communicate effectively with technicians to ensure timely service completion and relay any additional findings to the customer.
• Promote additional services and maintenance based on vehicle inspections to drive sales.
• Ensure ROs are written up and closed out in a timely and accurate fashion
• Ensure customer records are up to date
• Ensure that customers leave with a full understanding of the services performed and promote customer retention.
• Quickly address any potential customer concerns in a polite and respectful manner
• Maintain positive CSI
• Assist other advisors and department staff as needed, working to ensure that the department functions smoothly
  
  

Qualifications:

• Prior experience as an Automotive Service Advisor in a dealership setting.
• Strong communication and customer service skills, with the ability to explain technical information clearly.
• Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Familiarity with automotive repair and maintenance processes.
• Experience with dealership management software (DMS)
• A positive attitude and passion for providing outstanding service.
  
  

Compensation and Benefits:

• Compensation range will be in the $80,000 - $100,000 range based on performance
• PTO
• Great Health Insurance
• Dental Insurance, Vision Insurance, Disability Insurance
• 401(K) with company match upto 4%
  
  

How To Apply:

• Please apply with your most recent resume at www.automotivesearchgroup.com and / or call Sara at 508-620-6300.
  
  

ASG honors confidentiality and will never contact your current employer or put your current job in jeopardy!

*all resume submissions will be kept in the strictest confidence*