Rental Car Branch Manager / Operations Manager

Operations Manager – Car Rental Company in Jackson, WY

Location: Jackson, Wyoming

Reports To: General Manager

Company Overview

Well-established locally owned car rental company in Jackson is seeking a strong Operations Manager to lead their team as the current manager is retiring after many years with the company. Very stable organization with many long-term employees and a great work-place culture. This is a high-volume operation that thrives on strong leadership, operational efficiency, and customer service excellence.

Position Summary

This role is for a seasoned rental car professional who thrives in leading teams, delivering outstanding customer experiences, and optimizing business operations. We are seeking a driven and experienced Operations Manager to lead the team, optimize fleet performance, and elevate customer service. This role is about managing people, driving efficiency, and ensuring top-tier customer experiences—not individual sales. Success is measured by team performance, operational execution, and total company revenue growth. It is imperative that this person leads by example, is a positive mentor, and strong team builder as the organization has a great reputation and many long-term employees.

Key Responsibilities

Leadership & Team Development

• Lead, train, and develop a stable high-performing team with a focus on accountability and execution.
• Foster a strong service culture, ensuring every team member upholds company standards.
• Manage daily operations by coaching staff, resolving issues, and setting clear performance expectations.
• Oversee scheduling and labor optimization to balance costs while delivering exceptional service.
• Hold employees accountable for operational efficiency, customer interactions, and policy adherence.

Customer Service & Risk Management

• Drive a service-first culture, ensuring all interactions exceed customer expectations.
• Lead customer resolution efforts, handling escalations professionally and efficiently.
• Monitor NPS scores, online reviews, and customer feedback, implementing improvements as needed.
• Enforce damage collection, fraud prevention, and compliance policies to protect company assets.

Operational Efficiency & Fleet Performance

• Oversee daily fleet operations, ensuring vehicles are available, clean, and damage-free.
• Optimize fleet movement, utilization, and maintenance scheduling to reduce downtime.
• Monitor Revenue Per Unit, and utilization, adjusting strategies to align with revenue goals.
• Implement policies to streamline check-in/check-out processes and back-end logistics.

Qualifications

• 5 years in rental car management
• Proven ability to lead teams, drive accountability, and develop staff.
• Strong customer service background with a focus on problem-solving and escalation resolution.
• Experience with fleet utilization, pricing strategy, and performance analytics.
• Proficiency in rental management software and fleet tracking systems.
• Valid driver’s license with a clean record.

Compensation & Benefits

• Total compensation: $90,000 – $115,000
• Use of company vehicle (after 90-day probation, dependent on utilization).
• Employee subsidized housing available
• Tax-free healthcare reimbursement program.
• Paid vacation (with seasonal restrictions).
• 401(K) with matching
• Complimentary Ski Passes
• Short Term / Long Term Disability
• Positive work-place culture with many long-term employees

Apply:

Please apply with your most recent resume at www.automotivesearchgroup.com ; or call Lindsay at 508-620-6300 today for more information.

Serious relocation candidates with experience as a Branch Manager or Operations Manager at a busy rental car company will be considered for this role. Must have experience working in the US.

*all resume submissions will be kept in the strictest confidence*